Address
38/328 Albany Highway, Victoria Park WA 6100
Incidents
Incidents
Our Obligation
We are responsible for providing safe and secure services to participants, as well as taking steps to avoid abuse and neglect. We recognise that such incidents may have an impact on the health, safety, or well-being of persons with disabilities.
We strive to minimize the risk of events (including near misses), but if they do occur, we have an incident management system in place to log, investigate, and address incidents related to the supply of our services to you.
Action Plan
Anyone, whether a member of our staff, a participant / candidate, or a family member, can recognise and report an occurrence.
An event should be reported as soon as possible so that we can determine if it is major (reportable) or non-critical and take appropriate action.
Based on the information you provide regarding the occurrence, we’ll fill up an internal incident form and enter the facts into our incident management system.
The event will be reported to the relevant supervisor / team leader, or, if the supervisor / team leader is unavailable, to the Quality and Risk Manager. Call Better You Healthcare at 08 9258 9666/ 0410 441 926 for information on our key incident management staff.